F.A.Q.s

Where are you located and what times are you available?

Our Kansas City location is at 800 East Meyer Blvd, KCMO 64131 with regular hours from 9:30am to 5:30pm Monday through Friday. We are closed on Saturdays and Sundays. If your event falls on a weekend, there are several options:

• You can pickup on Friday and return Monday at our basic rental rate
• We can deliver on Friday and pick up Monday at our standard labor rate
• We offer weekend delivery and pick up by availability at our weekend labor rate

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Do you have a ‘Showroom’?

At A to Z, we do a bit of everything so it’s hard to show off it all at the same time! Our costume showroom does not require an appointment and is available during normal business hours. If you’d like to view props or other rental items before reserving, we require an appointment scheduled in advance. You can email us at info@atoztheatrical.com or call 816-523-1655 to set that up.

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How do I order?

We can help you in person, by phone, or by email to start the quoting process for your event. If you email us, be sure to include your event dates, location, and whether you will need delivery and pickup. We are generally able to provide a quote the same day.

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Does my quote reserve my items?

Unfortunately, no. To ensure rental items are reserved for your event, we require a signed rental contract, signed rental order, and a nonrefundable 50% deposit. We make it as easy as we can though! All steps to complete the order are included in the quote emailed your way.

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Once we sign our Rental Agreement and our order is confirmed, can we make changes?

Absolutely! Changes to any order may affect costs and are subject to availability. Just remember that deposits are non-refundable and 24 hours notice is required for any cancellations.

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Types of Payment

We accept all major credit cards (American Express will be subject to a 3% processing fee) and Purchase Orders/checks from customers who have been approved through our Payment Terms process.

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How/when do I pay?

To confirm your order and reserve items, a 50% deposit is required. This can be paid in person, by phone, or we can invoice you if you are already set up for Payment Terms. Once the deposit is received, you are set until the day of your pickup or delivery, when the remaining balance is due. Items cannot leave our warehouse until we have confirmation of payment in full.

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Cancellations and refunds

Unfortunately, things happen and the events world is always changing. While we do not offer refunds, your sales representative can let you know what options are available if you have to cancel.

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Do you deliver? Do you set up and strike?

Yes! We can do it all for your event, literally from A to Z! Talk with your sales representative about your needs while you are working together on your quote.

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What are your delivery hours and rates?

Standard delivery during regular business hours (8am to 5pm Monday through Friday, excluding holidays) is offered at $85/hour per technician. Weekend/after hours delivery is offered at $125/hour per technician, and must be billed in four hour increments.

Hours billed will include time on site and travel to and from site, unless previously negotiated.

All delivery, set up, strike, and/or pickup labor is subject to staff and vehicle availability.

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Can I pick up and return myself? How?

Absolutely! We are open for pickups and returns from 9:30am to 4:30pm Monday through Friday. Just come to our main building at 800 East Meyer Blvd, check in at the front, and we’ll tell you where to go to load or unload!

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What is my responsibility for my rental items?

You are responsible for all rental items from the time of delivery/pickup to the time of pickup/return. This includes:

• Securing them when not in use
• Protection from the weather
• Removing any debris or decor from our items
• Return of all items in any bins, packaging, or supplies they came with

If not paying for strike and only pickup, tables and chairs should have linens and any decor removed and be broken down, stacked, and ready for our staff to load out.

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What if something is missing or damaged?

If you notice something missing or broken upon setup, it’s important for you to let us know right away. We want to make it right! Call us at 816-523-1655 or email us at info@atoztheatrical.com and we will provide further instructions.

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Do I need to wash anything before returning?

No, please do not wash any soft goods (fabric) items before returning them. We handle all cleaning ourselves.